Dear Customer,
We’re writing to inform you of upcoming changes to the QuickCliq pricing structure and Parent Terms & Conditions, effective 1 October 2026.
This is our first pricing review in over three years, and we wanted to provide advance notice to your school.
What’s changing?
Following the Reserve Bank of Australia’s recent decision regarding payment surcharges, we have reviewed the way fees are applied across the QuickCliq platform.
To align with these changes and simplify our pricing structure, we are removing payment processing surcharges and introducing a more consistent fee model that supports the continued delivery of the secure, reliable service and support schools expect from QuickCliq.
Effective 1 October 2026, the following changes will apply:
- Payment processing surcharges will be removed for all payment methods
- Disbursement fees will remain low at 1.5%
- Parent Order Fees will be adjusted to $0.40 per individual order
- Wallet top-ups will no longer incur transaction fees for parents
What this means for your school
We have given careful consideration to managing this transition in a way that minimises the workload for school canteens and shop operators, particularly by avoiding the need to reprice existing menu items. We believe this represents the most balanced approach, with the increase in the parent fee offset by the removal of additional payment surcharges previously incurred by parents. In most cases, the overall cost to parents under the previous model would have been broadly comparable to the new, simplified fee structure.
These changes provide a simpler and more consistent payment experience for parents.
We will communicate the updated Parent Terms & Conditions and fee structure directly to parents before the changes take effect.
Questions?
If you have any questions, please contact your QuickCliq Account Manager.
Thank you for your continued partnership and support.
Kind regards,
The QuickCliq Team
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